Return Policy

At QQbutton, we want you to be completely satisfied with your decorative button covers. If for any reason you’re not happy with your purchase, we offer a straightforward return and exchange process to make it right.

Our Return Policy

We offer a 30-day return policy for all orders. If you’re not satisfied with your button covers, you can return them within 30 days of receiving your order for a full refund or exchange, provided the items are in their original condition and packaging.

Conditions for Returns and Exchanges

• Returns: Items must be unused, unworn, and in their original condition with all tags and packaging intact.
• Exchanges: If you’d like to exchange your product for a different size or design, we will process your exchange once the returned item is received and inspected.
• Non-returnable Items: Customized or personalized button covers cannot be returned unless they are damaged or defective.
• Shipping Charges: Shipping costs for returns and exchanges are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

How to Return or Exchange an Item

1. Contact Us: To initiate a return or exchange, please contact our customer service team at service@qqbutton.com within 30 days of receiving your order. Include your order number and details about the item you’d like to return or exchange.
2. Ship the Item: Please securely package the item and ship it back to us using a trackable shipping service. Return shipping costs are the responsibility of the customer unless we made an error with your order.
3. Refund or Exchange Processing: Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined above. If the return is approved, we will process your refund to the original payment method or issue an exchange as requested. Refunds typically take 5-7 business days to appear in your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at service@qqbutton.com with a description and photos of the issue. We will work to resolve the problem and offer you a replacement or full refund at no additional cost.

International Returns

For international returns, the customer is responsible for all return shipping fees, as well as any customs duties or taxes that may apply. Please note that international returns may take longer to process due to shipping times.

Contact Us

If you have any questions about our return policy or need assistance with a return or exchange, feel free to contact us at service@qqbutton.com. Our customer service team is here to help and ensure you have a great shopping experience with QQbutton.